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CSFP Site Coordinator

Second Harvest Heartland
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JOB TITLE: CSFP Site Coordinator

DEPARTMENT: Commodity Supplemental Food Program (CSFP)

LED BY: CSFP Supervisor

HOURS: Full-Time, Monday through Friday, between hours of 7:30 AM and 5 PM

 

POSITION SUMMARY 

The responsibilities of the CSFP Site Coordinator consist primarily of overseeing a caseload of assigned CSFP Sites to ensure proper administration of the CSFP program. The CSFP Site Coordinator will demonstrate high quality customer service, strong verbal and written communication skills, and accurate and timely data processing and record keeping in the implementation of the program while supporting the mission of Second Harvest Heartland.


 

DATA ENTRY AND RECORD KEEPING

  • Accurately and efficiently complete and process program participant certifications and re-certification as well as monthly issuance logs, including record filing and scanning. 
  • In a courteous and appropriate manner, work with internal staff, external agencies, and program participants to facilitate the timely, organized, and efficient implementation of CSFP policies and procedures and other referrals.
  • Provide support and training for existing Site Partners, answering questions and relaying information. Visiting sites as needed to assist, train, and act as back up for site volunteers.
  • Communicate with partner agencies and individual customers by phone and email in a timely, accurate and professional manner, facilitating the solution of problems as needed.
  • Identify potential outreach and partnership opportunities, discussing program benefits and options.
  • In a positive, safe and supportive manner, greet, train, supervise and direct volunteers to facilitate the completion of tasks and procedures of CSFP.
  • Complete all aspects of distribution of CSFP product, the implementation of other product distribution processes and day-to-day department function.  Support the overall CSFP department efforts to provide high quality program implementation.
  • Participate in all other CSFP program functions as assigned to include but not be limited to: physical inventories, staff meetings, trainings, warehouse organization, and the organization and cleaning of assigned areas of CSFP.
  • Perform other duties as assigned by supervisor.

 

BEHAVIORAL EXPECTATIONS

  • Demonstrate behavior consistent with SHH’s mission, vision, and values daily.
  • Understand safety policies and actively promote safe practices in the workplace.
  • Ability to build strong, constructive relationships with a diverse range of individual and organizational partners, where common goals can be discovered, jointly shared, and owned for maximum impact.
  • Ability to work with individuals and communities with barriers to accessing food resources.
  • Demonstrate self-awareness on how their own behaviors will impact team culture, employee well-being, and the implementation of the organization’s strategic plan. 
  • Supporting and collaborating on organization-wide projects.
  • Demonstrate the ability to support the work of others. A high level of understanding and respect for the urgency and needs of others. Ability to see how actions impact others. Willingness to put the needs of internal and external customers first.
  • Support innovation with an openness to new ideas, learning from others and flexibility to support change as needed.
  • Demonstrate the ability to identify issues or areas of improvement and the willingness to address them.
  • Maintain confidentiality of personal information of employees, clients, volunteers, donors, and others.
  • Demonstrated enthusiasm and positive attitude.

 

QUALIFICATIONS

  • A combination of education and experience generally attained through a High School diploma or equivalent, with some college preferred, and a minimum of 1-year experience in data entry and administrative work.
  • Demonstrated ability to effectively communicate in verbal and written English – bilingual abilities preferred (Spanish, Hmong, Russian, Somali, etc.).
  • Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
  • Ability to maintain confidentiality of sensitive information.
  • Demonstrated familiarity with Microsoft Office, Office 365, and the ability to learn other computer software programs.
  • Ability to recognize and respond appropriately to situations requiring follow-up of further action.
  • Previous volunteer management experience preferred.
  • Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.
  • Strong organizational skills, detail oriented, written, and verbal communication skills, flexibility, cooperative, initiative, and numerical aptitude. Time management techniques in adhering to deadlines and balancing workload.
  • Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.
  • Valid MN driver’s license, good driving record, current automobile insurance, and dependable transportation to conduct site visits and cover distributions as needed